Last Updated on 22nd September, 2022
The categories of personal information we collect depend on whether you are:
When you purchase from us or create a Customer account, we may collect your contact number, email address, shipping address and credit card details. If you are an Authorized User and create a profile for your child to use the Miko Robot, you have the option of providing additional details such as your child’s name, photograph, date of birth, and likes and dislikes.
The Miko Robot’s Primary User will also provide information to us through their voice commands and queries to the Miko Robot. This information includes the Primary User’s age (used to provide an age-appropriate experience), preferences, and demographic information. This information may be asked for by the Miko Robot directly or inferred by the Primary User’s interactions with the Miko Robot. Please be aware that it is possible that some background audio, including the voices of other nearby persons, may be captured when a user is speaking to the Miko Robot.
Audio recordings of your voice interactions with the Miko robot may be transmitted to us to be converted into machine readable text so that the Miko Robot can respond to your commands. We may also use this data to improve our voice recognition software. We do not store audio files of your commands to the Miko Robot, but these files may remain on your Miko Robot
You can upload the contact information, such as name, email address, and phone number of Other Users so that you can use the Miko Robot to initiate a video chat with them. Only upload the contact information of Other Users with their consent.
When you use our Services, the Miko Robot may allow you to video chat with Other Users using the camera on your device. If you choose to use the video chat and related features, the audio and video of you and your surroundings will be captured by the Miko Robot, and Other Users will be able to see and hear you.
We collect personal information from you such as email address, phone number, or mailing address when you request information about our Services, request customer or technical support, apply for a job, or otherwise communicate with us.
We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information which may include personal information.
We may offer forums, blogs, or social media pages. Any content you provide on these channels will be considered “public” and is not subject to privacy protections.
We may run sweepstakes and contests. Contact information you provide may be used to reach you about the sweepstakes or contest and for other promotional, marketing and business purposes, if permitted by law. In some jurisdictions, we are required to publicly share information of winners.
Miko Robot is primarily intended for purely personal, household use. As part of its regular functioning, Miko Robot will also detect and analyze the faces of individuals, other than your child, that are in your home. The Miko Robot will only search for faces when it is awoken from sleep modes, or at certain predesignated events, such as when you tap on Miko Robot, shake Miko Robot, or say “Hello, Miko.” You can restrict Miko Robot’s use of the camera by applying the camera cover and/or by disabling camera access in the mobile app.
In addition, the Miko Robot continually listens for its trigger words, “Hello, Miko,” that will enable listening mode, and will continually record audio for a ten-second window after a Primary User stops talking.
You (not Miko) are responsible for ensuring that you comply with any applicable laws when you use Miko Robot. Depending on your use of Miko Robot, you may need to notify individuals that may interact with Miko Robot that their faces or voices may be detected and obtain any consent required by law.
The Miko Robot will collect information about the environment in which it is deployed. For example, the Miko Robot collects information about its movement throughout the environment to create a location ‘map’ of the space accessible to the Miko Robot. The spatial map is a digital representation of the Miko Robot’s domain and may not include recognizable images from the location environment.
We may collect certain information automatically when you use the Services. This information may include your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, details about your browser, operating system or device, approximate location information, Internet service provider, pages that you visit before, during and after using the Services, information about the links you click, and other information about how you use the Services. Information we collect may be associated with accounts and other devices.
In addition, we may automatically collect data regarding your use of our Services, such as the types of content you interact with and the frequency and duration of your activities.
Cookies, Pixel Tags/Web Beacons, Analytics Information, and Interest-Based Advertising technologies.
We will not collect biometric data that uniquely identifies you without your explicit prior consent.
As a user of Miko Robot, you agree that we may collect the relevant User’s face, voice and emotional states in order to help the User securely log into our services and give you a better experience with our Products. A User’s biometric data is used only to identify the User, and to securely allow the User to access our Products. Biometric data we collect is accessible only by us and not by partner companies unless you have given your consent for the same. We do not sell, lease, trade, or otherwise profit from biometric data; provided, however, that we and our partner companies may be paid for a User’s use of the Services that utilize such biometric data. We will store biometric data using industry standard security for sensitive data, for no more than three years from the last used date you accessed our product, after which we will destroy the data. You may delete your biometric data from our systems at any time through our mobile app or by contacting us as described in “Contact Us” below.
Information from Other Sources. We may obtain information about you from other sources, including through third-party services and organizations to supplement information provided by you. For example, if you access our Services through a third-party application, such as an app store, a third-party login service, or a social networking site, we may collect information about you from that third-party application that you have made public via your privacy settings. Information we collect through these services may include your name, your user identification number, your user name, location, gender, birth date, email, profile picture, and your contacts stored in that service. This supplemental information allows us to verify information that you have provided to us and to enhance our ability to provide you with information about our business, products, and Services.
We collect information from and about you and children under 13.
Our privacy practices for children
Under the Children’s Online Privacy Protection Act, you can review your child’s information by contacting us at [email protected] You may also request that we no longer collect information from your child or have your child’s information deleted. To do so, contact us at [email protected]
You may delete your child’s information from the Miko Robot at any time using the mobile app
If you learn that your child has provided us with personal information without your consent, you may contact us as set forth below. If we learn that we have collected any personal information in violation of applicable law, we will promptly take steps to delete such information, unless we have a legal obligation to keep it, and terminate the child’s account.
We collect what is reasonably necessary for kids to participate on our site. This might include gender and age. This might also include an email address. We may also collect usernames or chat logs.
How we use children’s information
Unless permitted by law, we use children’s information after getting verified parental consent. Parents or legal guardians ("Parents") must provide their verified consent for the collection, use, or disclosure of their child’s personal data. Miko will not collect, use, or disclose any personal data from a child if their parent or guardian does not provide such consent, except in limited circumstances — i.e., if we are only using the information one time to respond to a direct request, or if we are using information obtained from a child to get parental consent. We also use children’s information as described in any request for parental consent.
We may share children’s information
We will share children’s information if required by law. We do not currently have any platforms designed to let kids make their personal information publicly available.
Use and Disclosure of your Information
We use your information for a variety of business purposes, including to:
We may use technologies considered automated decision making or profiling. We will not make automated decisions about you that would significantly affect you, unless such a decision is necessary as part of a contract we have with you, we have your consent, or we are permitted by law to use such technology. You may escalate any concerns you have by contacting us below.
Use De-identified and Aggregated Information. We may use personal information and other data about you to create de-identified and aggregated information, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access our Services, or other analyses we create.
Share Content with Friends or Colleagues. Our Services may offer various tools and functionalities to allow you to share Miko content with others. For example, we may allow you to provide information about your friends through our referral services.
Our referral services may allow you to forward or share certain content with a friend or colleague, such as an email inviting your friend to use our Services.
Our uses of these Technologies fall into the following general categories:
We will only share your personal information with the following categories of third parties. We have not sold consumers’ personal information in the preceding 12 months.
You agree that all information processed by us may be transferred, processed, and stored anywhere in the world, including but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We have taken appropriate safeguards to require that your personal information will remain protected and require our third-party service providers and partners to have appropriate safeguards as well. Further details can be provided upon request.
You have certain choices about your personal information. Where you have consented to the processing of your personal information, you may withdraw that consent at any time and prevent further processing by contacting us as described below. Even if you opt out, we may still collect and use non-personal information regarding your activities on our Services and for other legal purposes as described above.
We may send you push notifications through our mobile application. You may at any time opt-out from receiving these types of communications by changing the settings on your mobile device. We may also collect location-based information if you use our mobile applications. You may opt-out of this collection by changing the settings on your mobile device.
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these and learn more about targeted advertising and consumer choice and privacy, at www.networkadvertising.org/managing/opt_out.asp, http://www.youronlinechoices.eu/, https://youradchoices.ca/choices/, and www.aboutads.info/choices/. To separately make choices for mobile apps on a mobile device, you can download DAA’s AppChoices application from your device’s app store. Alternatively, for some devices you may use your device’s platform controls in your settings to exercise your choice.
Please note you must separately opt out in each browser and on each device. Advertisements on third party websites that contain the AdChoices link may have been directed to you based on information collected by advertising partners over time and across websites. These advertisements provide a mechanism to opt out of the advertising partners’ use of this information for interest-based advertising purposes.
In accordance with applicable law, you may have the right to:
If you would like to exercise any of these rights, please log into your account via the mobile app (to delete your information), or contact us as set forth below. We will process such requests in accordance with applicable laws. To protect your privacy, we will take steps to verify your identity before fulfilling your request.
You may delete your child’s information from the Miko Robot at any time using the mobile app. If you learn that your child has provided us with personal information without your consent, you may contact us as set forth below. If we learn that we have collected any personal information in violation of applicable law, we will promptly take steps to delete such information, unless we have a legal obligation to keep it, and terminate the child’s account.
We do not employ any advertising trackers, ( such as pixel tags etc.) on Miko Robot for targeting or retargeting children for any marketing
If you are located in the European Economic Area or the UK, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.
RN Chidakashi Technologies Pvt. Ltd. Flat No. 4, Plot No. 82, Stambhtirth Rafi Ahmed Kidwai Marg
Wadala (West), Mumbai - 400031 [email protected]